Nayram FAQ

Our “Ready to Ship” items are pieces that are already fully crafted, inspected, and packaged, waiting in our studio for their new home. As soon as your order is confirmed, we carefully prepare the package for dispatch within our standard processing time of 1–3 business days. This option is perfect for customers who want to receive their items quickly without the wait associated with custom production.

When an item is labeled “Made to Order,” it means that it is not pre-made and will be created especially for you after your purchase. This process allows us to dedicate time, attention, and skill to each individual piece, often tailoring it to your specific preferences. The production timeline can vary depending on the complexity of the design, but it typically takes between 1–3 weeks before your piece is ready to be shipped.

Yes, one of the main benefits of Made to Order is the opportunity for customization. In many cases, we can adjust the size, materials, gemstones, or other details to suit your taste or requirements. We encourage you to contact us prior to placing your order to discuss the available customization options, so we can ensure your piece is exactly how you envision it.

Because Made to Order pieces are created specifically for you, they are considered personalized items and may not be eligible for return unless they arrive damaged or defective. We take great care in quality control to ensure each item meets our high standards before shipping. For full details regarding returns, please review our Return Policy.

Yes, you may combine both Ready to Ship and Made to Order pieces in the same order. However, please note that your order will only be shipped once all items are ready. If you wish to receive your Ready to Ship items sooner, we recommend placing them in a separate order so they can be dispatched without waiting for the Made to Order items to be completed.